I’m on the phone a lot for work, thus I try my best to make calls brief or use e-mail.
- Too much time is wasted on looking up the number, dialing it, waiting for someone to pick up, getting transferred and then small talk.
- There is no record of what was discussed.
- There is a possibility of being cut-off, bad reception, caller rambling and not pausing to let you talk and/or background noise.
- If you’re going to call me, make it brief. Don’t ask me about the weather because I need to get off the phone.
Tip: Introduce yourself, your purpose and what you need from me from the get go.
Voicemails aren’t much better.
- Too much time is wasted getting to the voicemail.
- Caller may ramble with a lot of pauses, not getting to the point, leaving the purpose/pertinent information at the end so you are forced to listen to the whole thing.
- Caller may talk too fast, too low, bad reception and/or forget to leave their contact information (name, company, number) at the end.
- Someone important may call while you are listening to the voicemail causing you to have to hang up and listen again later. Double whammy!
- State your name, company, and contact information clearly.
- State your purpose and exactly what you want from me: 1 sentence.
Special Bonus -Cold callers: Do not be creepy. These are actual statements from some of you:
- “I love the sound of your voice.”
- “Your name is amazing.”
- “I absolutely LOVE what your business does!”
- “I read on your blog that you love wristlets. Who doesn’t love a wristlet?”
I usually end up cutting a lot of you off in the middle and asking you to send me an e-mail.
- It’s a lot like dating: If you’ve left me a voicemail every week for a year, that means I’m not interested and don’t call me anymore.
- Look up the company I work for before calling and make sure you are not a competitor. That’s kind of a biggie.