Dell
Posted by: Maya on: April 26, 2007
Dell is the most incompetent company I’ve ever dealt with and I’ve dealt with some wacky ones. I’ll spare you the gory details but dealing with them makes me want to jump out the window, drag myself up the stairs and jump out the window again. I’ve filed 2 complaints with the Better Business Bureau already. I thought about attaching a picture of myself jumping out the window with the phone attached to my ear but felt that would be inappropriate.
16 Responses to "Dell"
April 26, 2007 at 7:50 pm
Alright, but only one nightmare at a time. Once they sent me an empty box and charged me $850 for it. After many phone calls, agents, misunderstandings, miscommunications, lost e-mails & disconnected phone calls I filed a complaint with the BBB. After receiving the BBB complaint, they SLOWLY started the process of crediting me back the money which took more than 30 days – although at first they told me 7-10 business days, then 3-5, then…. well, you get the picture. Oh yeah, and it was fun trying to get the address of where to send the BBB complaint to also. It’s all very TOP SECRET. I guess they’re scared that people might come and threaten them in person.
May 4, 2007 at 7:45 pm
Maya:
I’m at Dell Headquarters and I just read this and would like to apologize. I found the history and am looking through it now trying to figure out what happened and why it took so many calls to sort out. This definitely isn’t normal.
Neil
Dell, Inc.
neil@dell.com
May 4, 2007 at 8:32 pm
Are you really with Dell Headquarters? HA HA. I spoke to someone once that said they were with the “Executive” offices but refused to give me their name and direct number and in the end turned out to be just as useless as everyone else. Never apologize – it’s useless. Apologizing is just admitting that you were wrong and that you shouldn’t have done it in the first place. This really doesn’t help me, does it? The “$850 Empty Box” episode is just Episode 1 in a series of 3. I’m so tired of everything I don’t have the energy to document it all. Just for the record, the online customer service is insanely horrible. Every single person I’ve ever spoken to makes me feel like I’m on an episode of the Twilight Zone. Once I was convinced that I was being Punk’d. Can you believe that I had the audacity to think that Ashton Kutcher would actually “punk” me, a skinny Indian girl living in Concord, CA? The sad fact is that when you have such an excellent product the customer service and everything else behind it really doesn’t matter.
May 8, 2007 at 2:14 pm
Maya:
I’d say you’re safe from Ashton Kutcher in Concord but it certainly wasn’t our intention to bring you all the fun of getting Punk’d or the feeling of being stuck in The Twilight Zone, and I am really at Dell Headquarters. It look like at least one person you dealt with also works here a few buildings away but I don’t know why she wouldn’t have given you their name or phone number. Aside from apologizing, I stopped by here to see if there was anything I can do to fix this. I searched around a little bit and between you and your employer I can only find episode 1 so I’d probably need some more info to see what orders/servicetags were involved with the other two. If the issue(s) are fully resolved and you’d prefer to just be done with it I’ll leave you alone and stop posting here but if there’s anything I can do feel free to contact me.
Neil
Dell, Inc.
neil@dell.com
May 10, 2007 at 7:04 pm
Just the fact that you can only find Episode 1 is an example of what I’m referring to and shows you how many times I’ve had to explain the issues over and over again. I wish you could listen to all the recordings of the phone conversations I’ve had. But for that you’d need 3 days off of work with a sufficient supply of food and strong cocktails in the fridge. Ironically I just read an article on MSN listing the top 10 worst companies for customer service. Surprisingly Dell did not make the list but I saw a few comments from readers saying that it should have.
May 13, 2007 at 8:44 am
I was just talking to a friend today, and she was telling me about the many problems her father had with buying a Dell laptop. He called Dell support, and those guys just wouldn’t give him the basic information he wanted about the laptops, and finally he was like, “Do you NOT want to sell me the laptop?!”
May 14, 2007 at 2:48 pm
Maya:
Episode one was all that I saw listed under that customer profile. I could get information from Canada but it would entail emailing someone there and asking them for it or trying to request access to their system, which I would rarely need. If you still need help with either of them let me know.
Neil
Dell, Inc.
neil@dell.com
November 20, 2007 at 11:57 pm
I purchased a dell vostro laptop couple of months ago from dell and I didn’t face any problems. Received the goods that I paid for and I even liked their online chat support, I haven’t tried out their fone support thou. Maybe you were one of the unlucky one who got a bad deal from dell. 
January 3, 2008 at 6:13 pm
I have also purchased a DELL. The first one was the wrong system, the second one’s video card died on day two while on the phone with Tech support trying to resolve and issue and the third one does not have everything on it that it is suppose to. I have spent countless hours on the phone with customer service and tech support, not to mention the hours spent on the phone with my credit card company trying to straighten out Dell’s errors and DHL trying to locate where the heck a system was days into an overnight shipment (got it 12 days later). If I was sure I would ever see a refund, the whole thing would go back. Never again will I purchase Dell.
February 21, 2008 at 4:39 pm
I too have lost $1464.11 to Dell because agent Cary Hyche just HAD to have his commission as fast as he could get it. He charged this amount to my personal bank account and $50.63 to my Dell giftcard, two amounts NEVER discussed at all…when he was supposed to charge $1500 to my Dell giftcard, and only $14.73 to my bank card. Now that he has my mortgage payment, I have not heard from anyone at Dell at all on getting this straightened out, since I refused to stay home from work a THIRD day to wait for the DHL man to pick up the shipments to return them so that Carl could RESEND them to me charged correctly..I don’t get the stupidity of this..also, costing me $300/day to stay home. I have emailed Michael Dell…doubt if I’ll hear anything at all. Not a happy camper at all!
March 13, 2008 at 6:03 pm
I never seen such mumbo-jumbo in my life from Dell this day!
Tomorrow I will kill myself…
November 28, 2008 at 3:14 pm
Шдето я что то подобное уже видел
December 1, 2008 at 1:47 am
Hi Neil@dell.com. I just sent you an e-mail since you seem to care but it bounced back to me. Would you please get in touch with me since I totally share Maya’s frustration regarding DELL! trvldevil@aol.com! Thank you!
January 30, 2009 at 1:27 am
I’m starting a new marketing company and so I’m trying to watch my budget. I cannot tell you how frustrated I am over the purchase of a Dell laptop.
The shipping, the product (not working when it arrived), the customer service, the way Dell hides. I never was involved with Dell until I did this and my opinion of the company has gone down to below zero, if there is such a level.
I will be going out of my way to find 100 people who are thinking of buying a Dell to tel them of the bad experience I had.
February 14, 2009 at 10:08 pm
I agree with all the comments about Dell. I have been trying since 12/23 to resolve a noise problem with my laptop. I am glad to know it is not just me. They have made promises to exchange the computer after hours on the phone………………….make that days, and now they want to send a tech , for the third time, to replace what they assured me on Dec 22 , Dec 23, Jan 10, Jan 16, Jan. 30 and 3 times in Feb., (and it is now only Feb. 14) was repaired and I would have no more problem. I am at a loss. I have never delt with a company that could not be reached. What do I do next?????????
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April 26, 2007 at 6:47 pm
What the dell! You are such a tease! Do tell!