Same Love

I was flipping channels on the radio on the way home from work.  I usually listen to NPR but sometimes need a break from hearing about all the injustice in this world.  Came across this song, started listening and was hooked.  I have never heard of Mackelmore & Lewis and don’t really listen to pop music much since it basically all sucks.  Some of these words are amazingly deep and meaningful and can be applied to so many issues.  It seems like they tied in religion, social justice and politics all together so effortlessly.  It really give me hope for future generations.

Same Love
(with Ryan Lewis)
(feat. Mary Lambert)

When I was in the third grade I thought that I was gay,
‘Cause I could draw, my uncle was, and I kept my room straight.
I told my mom, tears rushing down my face
She’s like “Ben you’ve loved girls since before pre-k, trippin’ “
Yeah, I guess she had a point, didn’t she?
Bunch of stereotypes all in my head.
I remember doing the math like, “Yeah, I’m good at little league”
A preconceived idea of what it all meant
For those that liked the same sex
Had the characteristics
The right wing conservatives think it’s a decision
And you can be cured with some treatment and religion
Man-made rewiring of a predisposition
Playing God, aw nah here we go
America the brave still fears what we don’t know
And God loves all his children, is somehow forgotten
But we paraphrase a book written thirty-five-hundred years ago
I don’t know

And I can’t change
Even if I tried
Even if I wanted to
And I can’t change
Even if I tried
Even if I wanted to
My love
My love
My love
She keeps me warm
She keeps me warm
She keeps me warm
She keeps me warm

If I was gay, I would think hip-hop hates me
Have you read the YouTube comments lately?
“Man, that’s gay” gets dropped on the daily
We become so numb to what we’re saying
A culture founded from oppression
Yet we don’t have acceptance for ‘em
Call each other faggots behind the keys of a message board
A word rooted in hate, yet our genre still ignores it
Gay is synonymous with the lesser
It’s the same hate that’s caused wars from religion
Gender to skin color, the complexion of your pigment
The same fight that led people to walk outs and sit ins
It’s human rights for everybody, there is no difference!
Live on and be yourself
When I was at church they taught me something else
If you preach hate at the service those words aren’t anointed
That holy water that you soak in has been poisoned
When everyone else is more comfortable remaining voiceless
Rather than fighting for humans that have had their rights stolen
I might not be the same, but that’s not important
No freedom till we’re equal, damn right I support it

(I don’t know)

And I can’t change
Even if I tried
Even if I wanted to
My love
My love
My love
She keeps me warm
She keeps me warm
She keeps me warm
She keeps me warm

We press play, don’t press pause
Progress, march on
With the veil over our eyes
We turn our back on the cause
Till the day that my uncles can be united by law
When kids are walking ’round the hallway plagued by pain in their heart
A world so hateful some would rather die than be who they are
And a certificate on paper isn’t gonna solve it all
But it’s a damn good place to start
No law is gonna change us
We have to change us
Whatever God you believe in
We come from the same one
Strip away the fear
Underneath it’s all the same love
About time that we raised up

And I can’t change
Even if I tried
Even if I wanted to
And I can’t change
Even if I try
Even if I wanted to
My love
My love
My love
She keeps me warm
She keeps me warm
She keeps me warm
She keeps me warm

Love is patient
Love is kind
Love is patient
Love is kind
(not crying on Sundays)
Love is patient
(not crying on Sundays)
Love is kind
(I’m not crying on Sundays)
Love is patient
(not crying on Sundays)
Love is kind
(I’m not crying on Sundays)
Love is patient
(not crying on Sundays)
Love is kind
(I’m not crying on Sundays)
Love is patient
Love is kind

 

I don’t like phone calls or voicemails

I’m on the phone a lot for work, thus I try my best to make calls brief or use e-mail.

  • Too much time is wasted on looking up the number, dialing it, waiting for someone to pick up, getting transferred and then small talk.
  • There is no record of what was discussed.
  • There is a possibility of being cut-off, bad reception, caller rambling and not pausing to let you talk and/or background noise.
  • If you’re going to call me, make it brief.  Don’t ask me about the weather because I need to get off the phone.

Tip: Introduce yourself, your purpose and what you need from me from the get go.

Voicemails aren’t much better.

  • Too much time is wasted getting to the voicemail.
  • Caller may ramble with a lot of pauses, not getting to the point, leaving the purpose/pertinent information at the end so you are forced to listen to the whole thing.
  • Caller may talk too fast, too low, bad reception and/or forget to leave their contact information (name, company, number) at the end.
  • Someone important may call while you are listening to the voicemail causing you to have to hang up and listen again later.  Double whammy!

Tip:

  • State your name, company, and contact information clearly.
  • State your purpose and exactly what you want from me: 1 sentence.

Special Bonus -Cold callers: Do not be creepy.  These are actual statements from some of you:

  • “I love the sound of your voice.”
  • “Your name is amazing.”
  • “I absolutely LOVE what your business does!”
  • “I read on your blog that you love wristlets.  Who doesn’t love a wristlet?”

I usually end up cutting a lot of you off in the middle and asking you to send me an e-mail.

Tips:

  • It’s a lot like dating: If you’ve left me a voicemail every week for a year, that means I’m not interested and don’t call me anymore.
  • Look up the company I work for before calling and make sure you are not a competitor.  That’s kind of a biggie.

You’re welcome!

My Girl’s Local Faves

I’m finally getting around to posting all this info on one page since I haven’t really found a place or resource to share with other parents in the area. 

Palo Alto Children’s Library

Huge collections of kids books and everything is geared towards children.

P.A. Junior Kids Museum & Zoo

Free, fun for a few hours or so.  The mini-zoo in the back is fun.  There’s also a playground outside.

Redwood City Downtown Library

Nice children’s section, we love Pam the storytime librarian.  They have lots of kids programs, activities and performances.

Atherton Library

This library is small, quaint with a neighborhood-y feel.  We also love the storytime librarian.  And they have kids movie night on the last Friday of the month with popcorn!

Dance Mode Studio

My kids love Teacher Cara, the weekend ballet teacher.  Classes are afforable and schedule convenient for working parents.

Laurel Street Arts-San Carlos

Not so expensive ceramics painting for kids.  They always have pieces on clearance and offer discount days.

The Reading Bug-San Carlos

Super cute bookstore in downtown.

Ice Oasis

My kids can’t iceskate yet but they love to watch the skaters.

Pizza My Heart

Kids make your own pizza on Tuesdays.

Redwood City on the Square

Awesome events program in Spring/ Summer (dancing, concerts, music, art)

Target & Jo-Anns

Cute little kids craft items / sets can be found in the $1 section.

Hillsdale Mall Lego Store-San Mateo

Not a big fan of this mall, but the lego store is good for playing.

Rengstorff Park-Mountain View

This park is huge, has a pool, water play areas, several playgrounds, walking path, exercise equipment, outdoor musical instruments, sandbox.

Happy Hollow Park & Zoo-San Jose

This place has enough stuff that you can do something different in every visit.  Petting zoo, rides, regular zoo, obstacle course, playgrounds, puppet theater.  You can bring in your own food and they also have different programs.

Discovery Museum-San Jose

We like the arts and crafts on the second floor and the changing exhibits.  You can bring your own food!

CuriOdyssey-San Mateo

We like the zoo outside and there is a nice walking area with a beautiful zoo.

Talbot’s Toyland-San Mateo

Tons of toys and they carry the classics as well.

San Carlos Library

Large children’s area and a playground outside.

Places that look cool and have to try:

Marine Science Insitutute -Redwood City

Redwood Roller Rink – Redwood City

Malibu Grand Prix – Redwood City

But you make it so easy.

This is an actual e-mail exchange based on real people.

Dell

Hi Maya,
I would like to follow up if you were able to call the phone# provided for you or if you were already contacted by our Collections Team. Please let me know if you still need further assistance regarding this particular concern so I would  know how to proceed.
 Thank you.
 Sincerely,

Dell

Hi Maya,
I am sending this email in behalf of John since I will be the one handling this case temporarily. I checked your case and found that you wish to keep the extra monitor. I see here that XXXX  has advised you to call 866-9018629 or to chat with the returns department at http://support.dell.com/WarrantyPartsReturns. By any chance, were you already contacted by them or the Collections Team? I have contacted them for follow up but unfortunately, I haven’t received a reply yet.
Please let me know if the Collections Team already managed to contact you so I’ll know how to proceed. I’ll monitor this one and send you another email in a few days for follow up.
Thank you for your patience and understanding.
Sincerely,

Me

No one has called me.  I’ve replied to these e-mails twice already
asking for an invoice for the monitor, not to mention the amount of
times I’ve asked for one over the phone.  I can not pay without an
invoice.  Please send me the invoice.  I don’t want any calls or
follow up emails or to call anywhere.  All I want is the invoice so I
can pay and get it over with.

The last time someone called me from a restricted number and asked me
for my credit card information and could not provide me with an
amount.

So the conclusion is: Send me an invoice and I will pay it.

Dell

Dear Ms. DESAI, We regret that you need to provide us the type of payment method that you want to use on this purchase. If you are using a credit card please provided us your credit card number, expiration date and special code number. We can’t provided you the invoice you need before you set out to pay for this order.  We suggest that you need to provide us the information you need. No invoice will be sent to you unless said purchase is fully paid. You may be referring for a quote for the amount you need to pay and not an invoice.  Best regard,

Me

Hi.

The definition of an invoice is a document issued by a seller (Dell)
to a buyer (me/Replicon) listing the goods or services supplied and
stating the sum of money due.  That means that I get the invoice
before I give you payment details.  After it is charged, I get a
receipt.  I will not be able to get you tracking numbers or monitor
specs.  This is something Dell should have on file.  And since it was
Dell’s mistake, I should not have to be inconvienced.  If Dell can’t
keep track of the expensive equipment it’s sending out from its’
warehouse that is your problem to fix, not the customers’.  Dell is
trying to collect money from me, so should provide me with accurate
information.

I don’t see why it is such a problem to send an invoice OR even tell
me how much you’re going to charge me.

Warm wishes,

Dell

Hi Maya,
I have got a response from the Collections Team about this request. They informed us that we would need to enter the credit card information first that you would use to pay for the extra monitor before they can have it invoiced.
Please don’t reply to this email with the credit card information as we cannot have a recorded copy of that. We’ll have to enter it as you speak to ensure that your privacy is protected. I tried to call you earlier but unfortunately, you were not available. Please let us know when is the best time to reach you or if you have an alternate phone# that we can use to contact you.
We would also need the following information to complete the process:
1) Tracking numbers for both monitors so we’ll know which was for the extra one.
2) Monitors specs or part# of the other monitor so we’ll know how much you would be billed for it.
Thank you.

Dell

Dear Ms. MAYA DESAI, Please find the email sent by the concern department who can help you how to pay the extra monitor that you want to keep. Below is the email I believed that you have received ahead of this giving you the options on how to pay the monitor. This is the best we can do to resolved your payment issue. Please follow the advised of the department as stated below this email.  Best regard, 

Me

Send me the quote.

Dell Smells.

I received another call from someone at Dell today, number was unrestricted.  The person wanted to know if someone had contacted me about the monitor that was mistakenly sent to me and that I decided to keep.  WHAT?!  I started trying to explain but then gave up and just said no one had called me.  He asked for my credit card information again so they could charge me for the monitor that I already have.  I said no, like I said before – I need an invoice with an amount.  He does not know the exact amount but will tell some department to call me back.  He gave me that department’s number, which is a completely different 1-800 number that I had been calling for Dell.  He doesn’t know what options I should choose or what I should say when I call.  Why would I want to call them to send me an invoice so they can take my money?  Wouldn’t that motivate them to call me?  I’m perplexed or maybe just purple.

I’ve Got Commitment Issues

I have a flip phone, it is falling apart, I lost the charger and it doesn’t have web capability.  I’ve been waiting for 2-3 months to qualify for a partial upgrade.   They couldn’t tell me what the rebate would be until the very day because the computer didn’t know.  I found out today that the upgrade is $50 for the best Android in the store.  WOOHOO!  But in order to get the upgrade I need to renew my contract for 2 more years.  If I want to cancel my contract I have to pay $400.  If I just want to buy the phone with no rebate it is $500.    Is that little phone really worth $500?

What I really want is an i-phone but that means I need $400 to break my current contract because I don’t have AT&T or Verizon.  Then I have to go to the Apple store, buy an i-phone and sign a 2 year contract.

With all the technology and gadgets today, I don’t understand why buying cell phones and contracts involve so much commitment and money.  Two years is a long time to commit to anything in my world.  I don’t even know if I will need that phone in 2 years.  You can buy a pretty decent camera for $200, no commitment.  Why not a cell phone? 

Cell phone companies have too much power and because we don’t have a choice, they’ll always have that power.  I’ve always admired people that can exist without cell phones.  I would love to boycott!

And another thing Dell,

Do not call someone from a restricted number and ask for their complete credit information.  If you can not provide an invoice or an amount and are calling from an unverified number, I can’t help you. 

Stop sending me e-mails to verify receipt of e-mails to the same address.

Thank you!

Dell, Revisited…

Apparently Dell did not take my blog post seriously even though they had 4 years to address the problem. 

Recently, I ordered 1 monitor and 1 docking station.  I received 2 monitors and no docking station.  The packing slip says 1 monitor and 1 docking station.    After freaking out and calming down and freaking out and calming down, I started looking through e-mail order confirmations and my credit card statement.  Defeated, I called the dreaded 1-800 number.

The voice activated response system is ridiculous.  I have to hold my breath since it responds to every sound I make.  I try not to sneeze or hiccup or move.  After I’m blue and about to pass out, I resort to saying the word representative.  After saying it for the 6th time my co-workers are staring at me since I’m yelling into my microphone receiver.

Finally I get a person on the line, I give her all my info – name, order #, e-mail address, cell phone #, detailed explanation of the problem.  She tells me she has to transfer me but then continues asking me questions.  She transfers me to another person.  They ask for all my info and details of the problem again.  He says he needs to transfer me.  I say I’ve just been transferred.  He continues asking me questions, tells me he’s in tech support and then he transfers me.  I get another person.  I have to give all my info and describe the problem again.  He starts babbling, then he puts me on hold.  The phone is disconnected.  I call back, yell at the voice activated system some more, finally get a person, give all the info with problem description again.  She figures out that she needs to transfer me but asks me more questions first.  I get transferred.  I get another person, go through the same routine again.  He puts me on hold for 15 minutes.  Once back on the line, he informs me that I already called in, was disconnected and there is a case number assigned to it.  I thank him for this very useful information.  He puts me on hold again-10 minutes.  Once back on the line, he tells me that he is taking over the case from the person that created the case number.  This is so very helpful.   He puts me on hold again.  Once back on the line, he says he has to fill out a form and then some other form.  While filling out the form he starts asking me idiotic questions, trying to make small talk.  I answer the questions in one word answers or “I don’t knows”.

These questions are all unnecessary and probably like most people who call the dreaded 1-800 I am multi-tasking and don’t like being distracted by meaningless chit-chat:

  • Where are you calling from?  (He knows where I am from the shipping address).
  • How is the weather?  (This can be looked up on-line)
  • Is it 100 degrees?  (On-line)
  • Can you I call you by your first name?  (I said yes but he calls me ma’am and says the word every time he says something.)
  • How do you pronounce your last name? 
  • What time is it there in California?  (on-line)
  • What time do you leave? (stalkerish)
  • I wonder why they sent you 2 monitors.
  • Was this on-line purchase?  (That’s in the order information)
  • Who was it billed to? (Also in the order information)
  • What credit card did you use? (Order information)
  • Do you need anything else?
  • Can you take a survey?
  • And lastly, the ridiculous – Did I do a good job for you today and take care of all your needs? (No comment.)